Hotel service quality improving from time to time

ADDIS ABABA –Ministry of Culture and Tourism said star hotels are warmly welcoming guests, who are arriving from around the continent and other parts of the globe to attend the 32th AU summit, providing with quality service. Public Relation Director at the Ministry Gezahign Abate told The Ethiopian Herald that, as Ethiopia being one of the top global conference centers, its hotels are giving due attention in terms of providing quality service for guestand well prepared to welcome foreign nationals than previous time.

Since the country has immense natural, cultural and historical attractions, improvement of service in quality and quantity is enhancing hospitability and creating chance for diplomats to visit the country’s tourist site. Addis Ababa, Ethiopia’s capital and a city full of symbolic importance for all Africans,has already started hosting the continental conference by 34thOrdinary Session of the Executive Council and Gezahegn stated that, the City would succeed in hosting the whole summit with great deal of hospitability.

According to him, eventhough the level of conference tourism in Ethiopia is increasing from year to year, much effort is still needed to make the conference tourism competitive globally. The increment of branded star hotels in the country results positive contributions for the tourism sectors, noted Gezahegn. Gezahegn also noted that, hotel industry in the country is flourishing and shows steady increase during the last few years.

However, given that Ethiopia is the seat of African Union, and also the hotel industry in the country is booming, much work remains ahead in relation to uplifting the competitiveness of the sector byimplementing global standards.

“We have hotels that are full of cultural views and activities, which express Ethiopian original images starting from traditional food, traditional Ethiopian dance and music,” he stressed. Daniel Fikadu Managerof food and drinks at Yod Abyssinia hotel speaks to The Ethiopian herald that, most of the guest and other people expecting traditional performances and services since the hotel is fully branded with traditional materials that express Ethiopia well.

Daniel explains that we are promoting Ethiopian cultures and values to the rest of African countries by offering quality service in special ways. Owner of the 2000 Habesha Cultural Restaurant Negashi Gebremariam for his part said that, we are offering special hospitality for the guests in such kind of occasions. The restaurant is experienced in providing quality service for the last ten years. In addition to this the restaurant offers special services for the guests by providing different African musics and also Ethiopian music.

“The reason why we provide including African music is to make the guests at home. Hosting such kind of conference has its own advantage for the country’s image as well as for the development of hotel industry. Now a days the quality and hospitality that given for both domestic and foreign national is very good,” said Negashi.

Herald February 9/2019

BY HAILE DEMEKE

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