-To begin 24-hour operations next year
-12,000 customers served in first month alone
ADDIS ABABA – The Mesob One-Stop Service Center is transforming Ethiopia’s public service delivery system by eliminating bureaucratic hurdles and significantly enhancing efficiency and transparency.
Since its inauguration by Prime Minister Abiy Ahmed (PhD) in early April, the center has already served over 12,000 customers, achieving an impressive customer satisfaction rate of 91.01%, according to the Center’s Director General Anteneh Mamo.
In an exclusive interview with The Ethiopian Herald, Anteneh said the center has introduced a new era of effective, transparent, and digitalized public service delivery in Ethiopia.
“The Mesob Center has revolutionized the country’s traditional public service system by offering standardized, technology-driven services that prioritize customer satisfaction,” he noted.
Initially launched as a pilot project, the center integrates 12 federal institutions offering 41 public services. Plans are already underway to include 11 additional institutions, bringing the total to 23 institutions delivering 123 services.
Each service at the center operates under clearly defined standards and prerequisites, ensuring that delivery are consistent and accountable. All payments are processed digitally, eliminating the need for hard-copy documents unless specifically requested by the customer, Anteneh explained.
The Director General also highlighted that the newly identified 11 institutions are finalizing their preparations and will begin providing services at the center with the start of the new fiscal year in July.
Looking ahead, the government envisions establishing between 350 to 400 Mesob One-Stop Service Centers across Ethiopia over the next 10 years.
States are already working to establish at least one center within the next six months, with Addis Ababa nearing completion of its first branch. The central government is also facilitating knowledge and experience sharing to support the regional rollout.
Anteneh further revealed that a proclamation to establish the Mesob Center as a federal institution has been finalized and submitted to the Council of Ministers for approval. Once ratified, the center will begin offering 24-hour service, operating in three shifts seven days a week.
“We are awaiting the proclamation’s approval, which we expect in the coming months. Once passed, we will launch round-the-clock operations to better serve the public,” he said.
A notable achievement of the initiative is that all the necessary software and applications—ten in total—were developed entirely by Ethiopian experts, showcasing the country’s growing technological capability in the public sector.
BY DARGIE KAHSAY
THE ETHIOPIAN HERALD THURSDAY 5 JUNE 2025
