Ethiopian: 78 years of service excellence!

Ethiopian is one of the outstanding airlines with the track record of a business that has been operating for over seven decades with an enlightening experience. The long-standing legacy of exceptional service is a testament to its commitment to excellence. Established in 1946, Ethiopian Airlines has grown to become one of the largest and most reputable airlines in Africa. With a fleet of modern aircraft and a global network of destinations, the airline has earned a stellar reputation for its punctuality, safety, and customer service.

Safety is paramount in the aviation industry, and Ethiopian Airlines always prioritizes the well-being of its passengers and crew. The airline adheres to the highest safety standards and invests in state-of-the-art technology to ensure that every flight is smooth and secure.

Accordingly, in a rapidly evolving industry, innovation is also key to staying ahead of the curve. Ethiopian Airlines has consistently embraced new technologies to enhance the passenger experience, improve operational efficiency, and reduce environmental impact. From online booking platforms to in-flight entertainment systems, the airline continues to lead the way in aviation innovation.

On the other hand, at the heart of Ethiopian success is its unwavering commitment to customer service. From check-in to landing, passengers are met with professionalism, courtesy, and attention to detail. The airline’s dedicated staff goes above and beyond to ensure that every journey is a pleasant and a memorable experience for travelers.

With a vast network of destinations across Africa, Europe, Asia, and the America, Ethiopian connects people and cultures from around the world. Whether for business or leisure, the airline offers a wide range of flight options, to suit every traveler’s needs and win their expectations.

In addition, over the years, Ethiopian has received numerous accolades and awards for its outstanding service and performance. From Skytrax awards for best African airline to recognition for its community development initiatives, the airline’s dedication to excellence has not gone unnoticed.

Recently, the Airline has marked its 78th anniversary, highlighting a legacy of resilience and innovation since 1946.

In connection with its 78th anniversary, the Ethiopian Airlines has made a special flight to Cairo, Egypt, according to the press release from the airlines.

“Serving passengers on this special flight to Cairo is not just a tribute to our first international service but a reaffirmation of our commitment to the ethos of servant leadership,” the release from the airline indicated.

Group Chief Executive Officer Mesfin Tassew and Chief Commercial Officer Lemma Yadecha accompanied the crew on a flight to Cairo, marking the airline’s inaugural international service.

Regarding the occasion, Group CEO Mesfin said that this event symbolizes the unwavering commitment of the airline to its passengers and the belief that true leadership lies in serving others first.

“From our humble beginning back in 1946, we have come to be the aviation giant in Africa that we are now, pioneering African aviation with many first aviation innovation introductions to Africa along the way. As we are maturing beautifully, our commitment only gets stronger,” he said.

Moreover, the CEO underscored that the airline has been striving for excelling customer service delivery that would help it lift up the ongoing growth into a higher level.

He further emphasized the Ethiopian has come to be the aviation giant in Africa that “we are now pioneering African aviation with many first aviation innovation introductions to Africa along the way.”

For him, the airline has been able to sustain success in its journey of more than seven decades due to its steadfast organizational working culture.

Explaining the secrets of the airline’s continued success, the CEO revealed that the quality service to enhance customer convenience is pivotal.

In line with values of Ethiopian Airlines community engagement, passengers received Seasons Greeting Packages and Happy Fasting Messages, reflecting the airline’s respect for diverse traditions. The packages included a postcard commemorating the anniversary, serving as a tangible reminder of the airline’s enduring legacy.

On his part, Ethiopian Airlines Chief Commercial Officer (CCO) Lemma Yadecha said: “Our mission extends beyond transportation. We strive to foster a sense of unity and belongingness among our passengers, regardless of their background or belief.”

“By stepping into the roles of our dedicated ground and flight crew, we honor every individual who has been part of our story. Our service today is a promise of continued service excellence for all our passengers. In a remarkable display of commitment, all executives at Ethiopian Airlines have taken a hands-on approach to service, personally attending to the needs of our valued customers,” he said.

This initiative underscores the airline’s ethos of servant leadership and its dedication to providing an exceptional travel experience.

Celebrating its 78th anniversary, Ethiopian Airlines, a pioneer in aviation industry, continues to set industry standards with its commitment to innovation, safety, and customer satisfaction.

Upholding its mission to bridge Africa with the world, Ethiopian Airlines remains dedicated to enhancing passenger experience, as evidenced by its consideration to offer complimentary Wi-Fi to Cairo-bound travelers.

In sum, as Ethiopian celebrates 78 years of exceptional service, it is clear that the airline’s legacy is built on a foundation of expertise, experience, authority, and trust.

With a steadfast commitment to safety, innovation, customer service, and sustainability, Ethiopian Airlines continues to soar to new heights in the aviation industry.

Ethiopian Airlines currently has 136 international destinations with 147 aircraft. In the cargo service, 67 international cities are covered by 16 planes. Currently, Ethiopian has a fleet of over 147 modern aircraft with an average fleet age of less than seven years, and it also has more than 100 ultramodern aircraft on order. The airline also bought the first ultra-modern Airbus (A350-900) aircraft in Africa and put them into operation. Besides being a brand ambassador in the world and a symbol of Ethiopia’s pride, it is a source of pride and success for Africans.


The Ethiopian herald April 19/2024


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